Appointment chatbots

Appointment chatbots

SMS Chatbot Advantages

Mobile SMS is on all phones. Texting works in the absence of the internet. There are still many people who use a feature phone, one on which you cannot install smart apps like WhatsApp and Email. All your customers are on SMS. Do you use SMS for business appropriately? At All? If not, you should read on. There is also a flood of all kinds of mobile app, and you cannot install all of them on your phone. SMS just makes good sense. The helps with automating your business SMS communication.  It enables your organisation to have smart, automated conversations with your customers. Things like taking hospital appointments can be quickly taken care of by SMS hospital appointment chatbots. The SMS number is available 24/7 and is responsive, unlike a real person.

Appointment Chatbots

The pre-built SMS chatbot personalities allow you to set up the mobile number for use within no time, for example, SMS chatbot for taking hospital appointments. These are pre-built agents to make appointments, provide information, manage visitors, and the like. This way, your organisation is prompt to attend to your customers 24/7, reduce unnecessary phone calls, and reduce footfall to your reception/inquiry centre. In this blog, we will describe the SMS Chatbot for a multi-speciality healthcare organization appointment system that is programmed to manage patient appointments, remind them of pending visits, and that takes feedback.

Hospital appointment chatbot for a multi-speciality healthcare organisation

The Smart Chatbot designed for Multi-speciality Healthcare Organization specialises in guiding customers looking for an appointment for a particular ailment. The customers can query status/cancel or change their appointments just by using SMS to the published mobile number. The bot also disseminates information about specialities and doctors. The Healthcare Chatbot automatically reminds the customer of his pending appointment a few hours before the time. Once the patient has visited the hospital, the Smart Agent will automatically ask for feedback. The captured feedback is available on the dashboard for further analysis. The SmartAgent will also remind the user of future visits if configured, automatically. Setting an Agent requires customising the messages, adding specialities, and doctors per speciality. The plan drives how the Agent decides the next steps for the customer conversation. The intention, along with the context of user conversation, helps in guiding the user towards the doctor as a real person will do.

The hospital appointment chatbots can be extended to send digital reports to people who may want the convenience of having medical-reports on their mobile devices. The phone number acts as a secure token to identify a person in the digital system. The minify URL tool that is available will shorten the reports URL so that it can be conveniently embedded in the SMS.

The following live SMS number demonstrates the power of having automated conversations with your customers.

SMS Chatbot for appointments, try demo setup at  @+91 9440451410



We provide pre-built agent personalities that are customisable and make the SMS number operational in no time.

The following are a sample screenshot of how you can customise pre-defined messages for hospital appointment chatbot.
Hospital Appointment Workflow
Hospital Appointment Chatbot Workflow

The reports console shows the sanitised captured data, as shown below.

Extracted data from hospital appointment workflow
Extracted data from hospital appointment workflow
Our datacenter or your organisation can host the SIM. Get in touch with us at for more information or goto for more details or SMS @+917288801232
You can try the demos that are available thru the chatbot active on this website. Try it before building one for yourself.

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