SMS bots

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SMS bots

Keeping your customer engaged is vital in driving more sales and loyalty. Everyone has access to SMS, making SMS bots indispensable for engaging with the audience. SMS has been around for quite some time and, it is going to be around for many many more years. The reason is simple; it is one global messaging platform that works across language, across cultures and across borders. You cannot prevent yourself from noticing an SMS message popup. The reason is simple as it is one of the most controlled media that saves you from spam and unsolicited messages.

We propose that SMS bots be used by businesses to respond to customers. Automate SMS communication! Use SMS bots for things for which a phone call is utterly unnecessary; things that can be answered automatically by SMS from your number. Create simple text bots for a company that keeps the user informed about the company, address, brand, etc., and more sophisticated ones to take appointments, streamline visitors or to take payments by SMS.


What are SMS bots?

An SMS chatbot is an AI-powered chatbot that you can interact with using the text messaged from your phone.  This article will explain how you can enable SMS chatbot on your mobile number. With an SMS Bot, you can develop a conversational interface that helps answer customer questions, handle responses and, ultimately, drive engagement without the need for downloading a messaging application. These chatbots leverage natural language processing (NLP), which make it easier to design interactive conversations. The SMS chatbots have evolved strategies to smartly guide you to do a specific task. They do this without using images or smart buttons.

How to create an SMS bots

I did a lot of googling looking for a real SMS chatbot, but I was disappointed almost all the time as they directed me to online web chatbot or bulk SMS providers, under the pretext that it is an SMS chatbot. That is the main reason I started putting together a real mobile number based SMS chatbot. There was a catch though; it is not a software-only solution but one that involves a SIM card. I looked for several SIM card devices but stability was a major issue, some worked with text, but they were not able to respond to a phone call. That was the reason the IoT device that we provide had been designed grounds up to give an elegant DIY product, additionally with power backup.

Sim Hosting Hardware

The SIM hosting hardware is based on Raspberry Pi Zero W that is easy to customize and reverse engineer, in case you want to build your own later on. This product comes ready and by simple configuration is ready to use with your online account. Using online chatbot builder tools you can deliver smart texts to your customers as well as deliver micro-apps.


SMS Bots can help you take advantage of engagement opportunities thanks to the accessibility and ease-of-use they provide to customers. You can use an SMS bot to create a personalised experience and facilitate open-ended conversations that go beyond the “yes-or-no” style dialogues of the past. Whether that means providing the status update of an order or answering a question about your service, SMS bots can help you help your customers and drive engagement.

With not only do you get a visual online tool to build your text dialogue flow that you can deploy on the SMS number with few clicks, but you also get a delivery mechanism for the micro-app. A micro-app reflecting the dialogue flow that you created is automatically generated and attached as a minified URL to the start message. Users with smartphones have the option of using the micro-app instead of SMS communication. The micro-app also reduces the fuzziness introduced with typing and responses are much faster compared to the regular SMS interactions.

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