SMS Chatbot for booking appointments

SMS Chatbot for booking appointments

SMS Advantages

Mobile SMS is on all phones. Texting works in the absence of the internet. There are still many people who use a feature phone, one on which you cannot install smart apps like WhatsApp and Email. Do you use SMS for business appropriately? At All? If not you should read on. The helps with automating your business SMS communication.  It enables your organisation to have smart, automated conversations with your customers. Things like taking appointments can be easily taken care of by SMS appointment chatbot. The SMS number is available 24/7 and the customers are happy as it is easy for them to take/cancel/query the appointment.

SMS Chatbots for booking appointments

The pre-built SMS chatbots personalities allow you to set up the mobile number for use within no time, for example, SMS chatbot for appointments. These are pre-built agents to take appointments, provide information, manage visitors and the like. This way, your organisation is prompt to attend to your customers, reduce unnecessary phone calls and reduce footfall to your reception/enquiry centre. In this blog, we will describe the SMS Chatbot for a multi-speciality healthcare organisation that is programmed to manage patient appointments, remind them of pending visits and that takes feedback.

SMS appointment chatbot for a multi-speciality healthcare organisation

The Smart Agent designed for Multi-speciality Healthcare Organization specialises in guiding customers looking for an appointment for a particular ailment. The customers can query status/cancel or change their appointments just by using SMS to the published mobile number. The Healthcare Agent automatically reminds the customer of his pending appointment a few hours before the time. Once the patient has visited the hospital, the Smart Agent will automatically ask for feedback. The captured feedback is available on the dashboard for further analysis. The SmartAgent will also remind the user of future visits if configured, automatically. Setting an Agent requires customising the messages, adding specialities and doctors per speciality. The plan drives how the Agent decides the next steps for the customer conversation. The intention, along with the context of user conversation, helps in guiding the user towards the doctor as a real person will do.

The SMS Chatbot for appointments system can be extended to send digital reports to people who may want the convenience of having medical-reports on their mobile devices. The phone number acts as a secure token to identify a person in the digital system. The minify URL tool that is available will shorten the reports URL so that can be conveniently embedded in the SMS.

The following live SMS number demonstrates the power of having automated conversations with your customers.

SMS Chatbot for appointments, try demo setup at  @+917288801233



We provide pre-built agent personalities that are customisable and make the SMS number operational in no time.

Following are sample screenshot of how you can customise pre-defined messages.

The reports console shows the sanitised captured data, as shown below.

Our datacenter or your organization can host the SIM. Get in touch with us at for more information or goto for more details or SMS @+917288801232

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